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Our shipping crew is made up of an elite squad of detail-oriented professionals. NuMe products are special, and they’re packaged that way.


After placing your order, you will receive a confirmation email verifying your order. Once your order is processed, you will receive an email with your shipping tracking number.


Orders shipped to the US are delivered between 5-7 business days. Shipping methods include FedEX and USPS. During the holidays, shipping may take additional time.


Orders shipped internationally will normally be delivered between 15-25 days. Shipping methods include APC and subsequent local shipping agents. International orders may take longer as they must pass customs before they can be handed to the final delivery carrier. During the holidays, shipping may take additional time.


Products may be returned for a refund within 30 days of purchase. Rules and restrictions apply:


• Only styling tools may be returned.
• Products from the Hair Care & Accessories categories are final sale.
• Only items purchased directly from the NuMe site can be returned for refund.
• Shipping fees for all orders are nonrefundable.
• For orders with free shipping, a standard shipping fee will be deducted.
• All returns are subject to a Return Processing Fee of $14.95 USD.
Return labels are not provided.

To begin the process, please email info@numeusa.com for an RMA number.